Clinic Safety Protocols at Whitehorse Osteopathy
I am happy to be back serving my community; however, it won't quite be 'business as usual'. It's important that we take steps within our clinic to protect us as practitioners, our patients, and our community. Please take some time to review the new clinic procedures below.
1. First and foremost, please stay home if you are ill or suspected to be ill with COVID-19 symptoms. I cannot stress this enough; if you are ill, I will reach out to to you and provide Telehealth services until you have recovered. It is more important that you take the time to recover if needed.
2. Online booking is now available. Next week's appointments (May 11-15) are reserved for urgent/emergency cases. This includes those whose condition is severely impacting activities of daily living. If you are able to postpone your appointment until the week of May 18, please do so. If you require urgent care and cannot find a time next week, please contact me.
3. Everyone will receive a COVID Screening Questionnaire pertaining to travel, symptoms, and testing. This is mandatory for all patients who wish to receive treatment in the clinic at any point moving forward. Please check your Jane Account for this questionnaire; if you are unable to complete this at home, I will have it available electronically at the clinic prior to your appointment.
4. When you arrive, please adhere to the physical distancing and sanitization protocols that we have implemented. Signage will direct you. Hand sanitizer will be provided at the base of the stairs; please spray your hands and ensure the sanitizer reaches your palms and back of your hands, between your fingers, under your nails and thumbs. Please also limit the amount of surfaces that you come into contact with during your visit.
5. Please limit the number of people you bring to your visit. Accommodations can be made in the instances of childcare or mobility issues, but please let me know in advance.
6. I will wear a mask for treatment immunocompromised populations, including babies, the elderly, and anyone else who identifies as immunocompromised. If you would prefer for either/both of us to wear a mask during your session to make you feel more comfortable, please let me know.
Important Updates: May 13, 2020
1. Clinics in Haines Junction
At this time, clinics in Haines Junction are on hold for a couple of reasons.
First, I am still making accommodations for my own body as I return to practice; my office in Whitehorse is equipped with a more ergonomic table that can help me provide service while I am still healing. Second, given how many people I come into contact with in a day, I feel it is safer at this time to limit my travel to the communities based on the recommendation of the CMO. I will touch base with the HJ community to assess this further. Once I have an update, I will notify HJ residents as soon as possible.
Haines Junction patients are always welcome to visit me in Whitehorse until I am able to resume clinics at the Convention Centre. If you are planning a trip into town and want to schedule an appointment on the same day, please contact me and I will make time for you.
2. Changing future appointment times
As I navigate return to practice amongst health guidelines and my own healing, I may need to modify appointment times by 15 minutes (earlier or later). Some of you may have already received a notification of a change, and it is likely that I will make many more changes as we progress. If I make a change to an existing appointment time, I will notify you via email. If this change does not work for you, please either rebook online at your convenience or email me to let me know.
3. New Patients
I have gone ahead and rebooked those new patients who were scheduled to have their initial appointment between March 7 and May 7. These appointments have been rescheduled within the next month; if this new time does not work for you, please let me know and provide me with 3 alternate future dates/times (in case your first choice is not available). I will do my best to accommodate. My hours are available on my website to reference with your own schedule.
If you were scheduled to have an initial appointment between March 7 and May 7 and have not received a notification of a booking, please let me know.
Finally, a reminder that new patients are only added to the wait list via referral from another practitioner (MD, ND, RMT, PT, R.Ac., etc). I will continue to work through my wait list over the summer.
Thanks so much for your patience while I sort out the 'kinks'!
